Fixing Adobe Creative Cloud Desktop missing Apps t.$ChkXML = "C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml" #Adobe Creative Cloud OOBE config file update, in case self-service install fails (again) Query: Select * From CIM_Datafile Where Name = 'C:\\Program Files (x86)\\Common Files\\Adobe\\OOBE\\Configs\\ServiceConfig.xml' The GPO runs the PowerShell script at startup if the WMI Filter applies.The PowerShell script looks for "false" in the file's XML tag and replaces it with "true".The WMI Filter looks for the existence of the file.A combination of a GPO, WMI Filter, and PowerShell script, made the problem go away, and we tell users to do the familiar "turn it off and turn it back on" routine. While we haven't figured out (yet) how to redeploy easily on the macOS side via Jamf, I do have a solution for the Windows side. When we called Adobe, they implied it wasn't that big of a deal because a) they only get one call a day from someone on this, and b) we could "just redeploy a dummy package" to turn it back on. If you look in the XML file, you'll see an AppsPanel tag set to "true".Īdobe CC has the annoying habit of replacing that "true" tag with "false" and causing the installation function to fail with the heart-warming message that suggests your IT Administrator is preventing you from installing the software you need to do your job. If you deploy Adobe Creative Cloud Desktop App, then you're familiar with the "Apps Panel" that allows users to self-service install applications like Photoshop.Īs noted by many other institutions, the configuration of the Adobe CC is contained in ServiceConfig.xml located either /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml on macOS or C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml on Windows. On the macOS side we use Jamf, and on the Windows side we use SCCM. If an update doesn’t appear, you can refresh the Creative Cloud desktop app (which quits and relaunches it) by pressing Command Option R (Mac OS) or Ctrl Alt R (Windows). One recurring culprit is Adobe Creative Cloud. In the current version of the Creative Cloud desktop app, you can go to the gear icon to see a menu. I am faced with odd problems due to managing an enterprise higher education environment with third-party software that may or may not behave.
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